Support
Answers to the most common questions about both apps. If yours isn't here, email us.
Content Hub 16+
How do I delete my account?
In the app, open Profile and tap Delete account. We email you a code to confirm it's you. Once you enter it, we delete your sign-in, coin balance, unlocked episodes, VIP status, saved list, follows, reminders and notification settings.
Coins are lost when the account is deleted and can't be restored. Money already charged is refunded only by the App Store or Google Play. Deleting the account doesn't cancel a VIP subscription: cancel it in your store settings.
What stays is the record of purchases, no longer linked to your account. The privacy policy has the details.
Can't open the app? Email us from the address you sign in with and we'll delete the account for you.
How do I restore purchases?
Open the coin store in the app and tap Restore purchases. We check your App Store or Google Play account and add back anything missing.
Coin packs are spent as you use them, so coins you've already spent aren't restored a second time. Sign in with the account you bought with and your coins and VIP show up on every phone.
How do I cancel VIP?
VIP is a store subscription. On iPhone, cancel it in Settings → your name → Subscriptions; on Android, in Google Play → Payments & subscriptions → Subscriptions. Deleting the app or the account doesn't cancel it.
How do I get a refund?
Payments are handled by Apple or Google, and so are refunds: for the App Store at reportaproblem.apple.com, for Google Play through Google Play's refund request.
Who is Content Hub for?
Viewers aged 16 and over. For children, there's Content Hub Kids.
Content Hub Kids
How do I delete my Content Hub Kids account?
Open the Grown-ups zone (it sits behind the grown-up check), tap Delete account and confirm with the code we email you. We delete your sign-in, coin balance and unlock history.
Coins are lost when the account is deleted and can't be restored. Money already charged is refunded only by your app store. Cancel a Family Club subscription in your store settings.
Data about a device without an account: in the Grown-ups zone, under Privacy, tap “Ask about this device's data”. The app prepares an email with the device's anonymous ID so we can find the data and delete it.
How do I restore purchases?
In the Grown-ups zone, under Coins, tap Restore purchases. Sign in with the account you bought with.
How do I set daily limits and a PIN?
In the Grown-ups zone, under Daily limits, choose how many minutes a day children can watch and how many episodes they can unlock. That's also where you set a grown-up PIN, which the app asks for before any setting changes.
How do I cancel the Family Club?
The Family Club is a store subscription. On iPhone, cancel it in Settings → your name → Subscriptions; on Android, in Google Play → Payments & subscriptions → Subscriptions.
Contact
Email info@costahub.co, in English or Czech. Tell us which app it's about, which phone you use and, for a purchase, the order number from the App Store or Google Play.
Both apps are run by Costa Hub s.r.o., Prague.
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